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Cancellation Policy

Cancellation Policy

Assateague Explorer Cruise & Kayak Tour  


Reserve your tour with confidence! With our hassle-free cancellation policy, it’s easy to reschedule or cancel your tour if something comes up. Reservations are risk free when cancelled more than 48 hours prior to tour departure time. Cancellations and reschedules within 48 hours of tour departure time and no shows are not eligible for refund.

To cancel your reservation: Call (757) 336-5956 at least 48 hours* prior to your scheduled tour time.

If you fail to give us a 48-hour cancellation notice for any reason, if you do not show up in time for your scheduled tour or if you try to change your reservation within 48 hours of the scheduled tour, you will be charged the full amount.

In the rare event of inclement weather when we can’t go out, you can reschedule or you will receive a refund if you cannot reschedule.

If you cancel one of the combo tours, you will not receive a 10% discount.

Weather: A light rain or drizzle won’t stop us from seeing the ponies, in fact, they are usually out great. Most people want to go if it’s raining, but we leave it up to you. Wild ponies and other wildlife can be seen if it rains. Wildlife sightings are very common during light rain. Our 40ft tour boat has a large top, and our 24ft tour boats also have a canopy top. We provide some rain parkas but feel free to bring your own. We depart from the most sheltered location and operate mostly in the Assateague Channel which is protected by Assateague’s contour, trees and wetlands.

*A different cancellation policy applies to the following:

  • Anuual Pony Swim Charter and Kayak Tour are non-refundable unless the event is cancelled.
  • Group reservations (such as school trips, clubs and travel companies): A deposit or 50% of your payment will be non-refundable within 30 days prior to the scheduled tour time. 100% of your payment will be non-refundable within 2 weeks prior to the scheduled tour time.